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Conergies Color Paint Protection Film (PPF) Warranty

For any inquiries, CONERGIES is here to help with quick responses and seamless communication every step of the way.

Refund/Exchange Policy

0-2 weeks from purchase date:A 30% processing and restocking fee will apply for any refund or exchange requests.
2-4 weeks from purchase date:A 60% processing and restocking fee will apply for any refund or exchange requests.
After 4 weeks from purchase date:No refunds or exchanges will be allowed except for valid warranty claims as outlined below.

Limited Warranty Coverage

Conergies warrants its Color Paint Protection Film and Clear/Matte PPF to be free from defects in materials and workmanship for 5-7 years and 7-10 years, respectively, from the date of installation. This warranty covers the following specific issues:

Yellowing (for clear and matte PPF)
Fading (Color PPF)
Cracking
Bubbling
Delamination (separation of layers)

The warranty only applies to installations on OEM-painted (original) automotive surfaces.

Yellowing (Clear and Matte PPF): Any discoloration or visual change resulting in a ΔE (Delta E) value ≥ 2.

Fading (Color PPF): Any significant color deviation resulting in a ΔE (Delta E) value ≥ 6.5.

Note: ΔE (Delta E) is the standard measurement used to quantify visible differences in color or brightness over time. Measurements exceeding these thresholds are considered defects covered under this warranty. A certain degree of color change (color PPF) and yellowing (PPF) over time is normal and unavoidable due to the penetration of UVA and UVB rays through the film’s upper layers.

Climatic Zones and Warranty Periods

Zone 1: 7-Year Warranty Color PPF / 10-Year Warranty PPF

Applicable to areas with milder climates and lower UV exposure. This includes:

o Europe: Germany, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Croatia, Denmark, Finland, France, Georgia, Hungary, Iceland, Ireland, Italy (north of Rome), Liechtenstein, Luxembourg, Moldova, Montenegro, Netherlands, Norway, Poland, Czech Republic, Romania, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Ukraine, and the Baltic States (Estonia, Latvia, Lithuania).

o North America: Canada and the northern United States (excluding states listed in Zone 2).

o Other regions: Greenland, Kazakhstan, and Russia.

Zone 2: 5-Year Warranty Color PPF / 7-Year Warranty PPF

Applicable to areas with higher UV exposure, extreme temperatures, or harsh climatic conditions. This includes:

o Europe: Southern Italy (south of Rome), Spain, Greece, Cyprus, Crete, Malta, and Portugal.

o North America: Southern United States, including Arizona, Florida, Nevada, New Mexico, Texas, and Utah.

o Central and South America: Bahamas, Barbados, Belize, Bolivia, Brazil, Colombia, Costa Rica, Ecuador, Guatemala, Haiti, Honduras, Jamaica, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, the Dominican Republic, Suriname, and Venezuela.

o Africa: Algeria, Angola, Botswana, Burkina Faso, Cameroon, Congo, Djibouti, Egypt, Gabon, Ghana, Guinea, Ivory Coast, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, Senegal, Sierra Leone, Somalia, Sudan, Swaziland, Tanzania, Togo, Tunisia, Uganda, Zambia, and Zimbabwe.

o Middle East: Saudi Arabia, Bahrain, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Syria, Turkey, UAE, and Yemen.

o Asia and Oceania: Afghanistan, Bangladesh, Bhutan, Cambodia, China, India, Indonesia, Japan, Laos, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Pakistan, Papua New Guinea, Philippines, Singapore, Sri Lanka, Taiwan China, Thailand, Timor-Leste, Uzbekistan, Vietnam, Australia (southern and northern regions), and Fiji.

Note: Customers in Zone 2 may experience accelerated yellowing, fading, or material degradation due to increased UV exposure and temperature. Desert areas and altitudes above 1,000 meters in either zone also accelerate wear and are not covered under warranty.

Warranty Exclusions

This warranty does not cover the following:

Non-compliance with guidelines: Installations that do not follow Conergies’ technical guides or instructions.

Damage caused by misuse or external factors: Including but not limited to:

o Misuse, accidents, misapplication, or normal wear and tear.

o Road debris impacts, dents, collisions, or intentional damage.

o Severe weather conditions or other environmental impacts.

Improper storage or handling: Damage resulting from improper storage, installation, or handling of the film.

Pre-existing defects: Products installed with visible manufacturing defects at the time of installation. It is the installer’s responsibility to inspect the product prior to installation.

Minor conditions: Such as stains, light scratches, or superficial marks.
Improper wash techniques: Damage caused by improper washing methods, automatic car washes, or incorrect tools.

Non-covered installations: This warranty does not apply to paint protection film installed on:

o Headlamps or windscreens.o Vehicle parts or surfaces not painted with an OEM finish (e.g., chrome, carbon fiber, plastics).

Private installations: Installations performed by non-professional individuals.
Commercial vehicles: Vehicles used for commercial purposes (e.g., rental cars, fleet vehicles).

What is Warranted

Conergies will replace defective Color PPF (PPF/its products) due to any manufacturing defects, including:

Yellowing
Fading
Cracking
Bubbling
Delamination

Replacement Process:

Conergies will provide a replacement of the defective film.
If a replacement is provided, an authorized installer will remove and reapply the product to the defective areas.

The replacement film will remain subject to the original warranty period, and any repair or replacement will not extend the original warranty period.

Limitations:

Conergies’ obligation is limited solely to the replacement of defective material.
Labor costs associated with the removal or reapplication of the film are not covered.
This warranty is non-transferable unless the new owner submits valid proof of the original installation date and warranty card from the installer.

Warranty Claim Process

To file a warranty claim:

1.Contact the original installer: Report any defect to the authorized installer who applied the PPF.

2.Provide proof of purchase: Submit the original invoice or receipt showing the installer’s name, the date of installation, and product details.

3.Manufacturer involvement: If the installer cannot resolve the claim, Conergies will assess the issue. The warranty only covers the replacement of defective film, and no labor costs associated with removal or reinstallation will be reimbursed.

Limitations of Warranty

Climatic EUects: Material degradation, including yellowing, is a natural and unavoidable phenomenon due to exposure to UV rays. Slight peeling, changes in transparency, or other small effects are considered normal wear and are not covered by this warranty.

No Other Remedies: The warranty and remedies described above are the only warranties available. Conergies will solely determine the validity of all claims and reserves the right to deny claims that do not meet the outlined criteria.

Legal Terms and Conditions

Implied Warranties: Any implied warranties, including fitness for a particular purpose, are limited to the duration of the applicable warranty period specified above.

Limitation of Liability: Conergies’ liability is limited solely to the replacement of defective film. Conergies is not responsible for any indirect, incidental, or consequential damages, such as vehicle downtime or transportation costs, except where prohibited by law.

Aftercare Instructions

To maintain the integrity of your Conergies Color PPF and ensure your warranty remains valid, follow these care guidelines:

First 7 days after installation:

o Do not wash your vehicle.

o Avoid using towels or cloths near the film edges.

o Do not expose the PPF to high-pressure car washes or jets.

First 3 days after installation:Limit your vehicle’s speed to 50 mph (80 km/h) or lower to ensure proper adhesion of the film.

Water bubbles: Residual water may appear under the film during the first 15-30 days. This is normal and will evaporate on its own.

Cleaning: Use only pH-neutral soaps and avoid strong acids, alkalis, or abrasive materials. Regular handwashing is recommended.

Film lifting or bubbling: Contact your authorized installer for professional repair. Do not attempt to cut, peel, or modify the film yourself.

Surface damage: Avoid leaving bird droppings, tree sap, or insect remains on the PPF for more than 48 hours to prevent staining.

Elevate Every Drive with Color PPF From CONERGIES

Conergies provides reliable support, ensuring smooth service and prompt assistance to keep your vehicle looking its best with ease.